This refund policy is valid from Feb. 2022
EXCHANGE POLICY RETURN AND REFUND Luz de Maria Uniforms and Accessories
Contact us:
If you have any questions about our refund and return policy, please contact us at luzdemaria_ldm@outlook.com.br.
EXCHANGE POLICY
According to Brazilian legislation, in the case of items with a manufacturing defect, you have the right to request a return within 14 days from the date of receipt of the order at your address.
Send an email to luzdemaria_ldm@outlook.com.br, informing your full name, order number and information about the manufacturing defect (description with photos or videos). We will review your case within 15 days from the date we receive the returned products. A new product will be shipped upon request.
PRODUCT RETURN POLICY
Following the provisions of Consumer Law, the shipping costs of returning products due to right of regret or items with manufacturing defects will be covered by our store through the reverse logistics process.
You will receive a postage authorization code by email after your return request and will have to post the goods at a post office. We do not cover packaging costs, so we suggest that you use the same packaging in which you received your purchase (if not damaged) or a suitable box that preserves the parts during transport.
Address for returning products: Street: Ver. Laís Peretti nº167 Zip code: 81480-305 Tatuquara Curitiba - PR
REFUND POLICY
If you are not satisfied with the product or have regretted the purchase, you can request a return within 7 days from the date of receipt of the order at your address.
Send an email to luzdemaria_ldm@outlook.com.br, informing your full name and order number. You will receive a refund within 30 days of the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.